Privacy policy
Alpha Community Outreach helps people in Alberta and British Columbia choose a career-training program at a partner college and enrol in it. This policy explains what personal information we collect, why, who we share it with, where it is stored, and how you can see it, correct it, or ask us to stop contacting you.
Who we are
Alpha Community Outreach is the operating name of 1527570 B.C. Ltd. We are a private student-recruitment agency. We are not a college and not a government agency. Our service is free to you: partner colleges pay us when a student we have helped enrolls.
Our offices:
- Alberta: 11717 42 Street NW, Suite 250, Edmonton, AB T5W 4V8 · +1 587-329-2061
- Alberta: 1830 52 Street SE, Suite 222, Calgary, AB T2B 1N1 · +1 587-329-2061 (appointments only)
- British Columbia: 7327 137 Street, Suite 304, Surrey, BC V3W 1A4 · +1 236-857-4900
Our privacy contact
Our privacy officer is responsible for how we handle personal information. Contact them with any question about this policy, including how our service providers outside Canada handle your information:
- Email: info@acoonline.ca
- Mail: 7327 137 Street, Suite 304, Surrey, BC V3W 1A4, attention: Privacy
What we collect
When you ask us to contact you through the form on our website, we collect:
- your first and last name, email address and mobile number
- the province you live in, and the program you asked about
- proof of your consent: the wording you agreed to (and its version), the date and time, your IP address, and the page you were on
Other information we collect
How you found us: the address of the page you arrived on, and any campaign tags in it (for example, which ad you clicked). Your browser keeps these for the rest of your visit, so that we still know which ad brought you if you move to another page before contacting us. They tell us which ads and pages work, and don't identify you on their own.
When you book a consultation: the time you chose and the details on the booking form.
When you talk to us: your texts and emails with us, and your advisor's notes about the programs you're interested in, your timeline and next steps. If you phone us when none of our advisors is free, our automated phone assistant answers. It is an AI, and it tells you so, and that the call is recorded, at the start of the call. It can answer questions about our programs, book you a consultation or take a message for your advisor. We keep the recording, a written transcript and a short summary of the call, and note your first name, the program you asked about and the best time to call you back, so that your advisor can follow up. Calls with our advisors are not recorded.
When you apply to a program with us: on our student application form we collect your full name, address, date of birth, sex, phone and email; your Social Insurance Number, status in Canada and the income on line 15000 of your tax return; the same details for your spouse or emergency contact; your children's names, dates of birth and sex; and your signature. Your SIN, status and income are optional. We use these details only to prepare your application to the partner college offering your program, and we share them only with that college, with your agreement.
When you send us documents: if your advisor asks for documents for your college application or your student aid application, you upload them through a personal link we send you. These can include your photo ID, proof of your status in Canada, transcripts and diplomas, English test results, a résumé, proof of address, Notices of Assessment from the Canada Revenue Agency (yours, and your spouse's or parents' if needed), pay stubs or benefit letters, a Record of Employment, child care receipts, and medical or disability documents if you are applying for disability supports. The list never includes your SIN card or your bank details.
On our website: Cloudflare's bot check (Turnstile) looks at technical signals from your browser, such as your IP address and browser type, to tell people from automated spam. Your browser also remembers whether you chose the light or dark display. We don't place advertising cookies or tracking pixels on the website.
If you came to us from an ad on Facebook or Instagram: the link you clicked carries a click identifier that Meta added to it. If you then send us the form, our server tells Meta that the ad led to an inquiry. See "Who we share it with" for exactly what is sent.
Why we use it
We don't sell your personal information, and we don't use it for anything you haven't agreed to. We use it:
- to contact you, as you asked, about career-training programs and to book your free consultation
- to send you booking confirmations and reminders
- to answer your call when no advisor is free, and to pass what you asked on to your advisor
- to guide you through choosing a program and applying, if you want our help
- to prepare your application to the partner college offering your program, and to check with you that you have the documents your student aid application needs. You apply for student aid yourself, on the government's website; we never complete, sign or submit it for you.
- to keep a record of your consent and of any request to stop contacting you, as the law requires
- to protect our website and form from spam and abuse
- to understand which of our ads and pages bring people to us, in totals, not about you personally
- to tell Meta that one of our ads on Facebook or Instagram led to an inquiry, so that we can see which ads work and Meta can show our ads to people more likely to be interested. This happens only if you arrived from one of those ads.
Your consent, and how to withdraw it
We contact you only with your consent. On our website you give it by ticking a box that is never ticked for you. If you got in touch with us another way without giving that consent (for example, by asking a question), we may contact you about your question for up to six months.
You can withdraw your consent at any time, and we will stop contacting you. We act on your request within 10 business days at most, and usually much sooner. We keep a short record that you asked not to be contacted, so that we don't contact you again by mistake. To withdraw:
- reply STOP to any text message
- click unsubscribe in any email
- tell your advisor, call any of our offices, or email info@acoonline.ca
Where your information is stored
Your information is stored by our service providers in the United States and other countries. While it is there, it is subject to the laws of those countries and may be accessible to their courts, law enforcement and national security authorities. You can ask our privacy contact how our service providers outside Canada handle personal information. Documents you upload to us are stored in the United States.
How long we keep it
We keep your information only as long as we need it:
- If you don't go on to apply: 12 months after our last contact with you, then we delete it.
- If you enrol through us: 7 years, because the college pays us for your enrolment and we must keep records of it.
- Documents you upload: 12 months after our last contact with you if you don't enrol. If you enrol, until your program starts, then we delete them, because the college keeps its own copy.
- Recordings, transcripts and summaries of calls with our AI phone assistant: the same as the rest of your record, above.
- Records of your consent and of any request not to be contacted: 3 years after our last contact with you, to show we followed the law.
How we protect it
We protect your information in these ways:
- Each staff member has their own login. Only Alpha staff signed in to our systems can see your application and your documents, and we record each time someone opens one of your documents.
- Documents you upload are kept in a private store that can't be opened from a link: only signed-in Alpha staff can open them, through our system.
- Information is encrypted when it travels between your browser, our website and our systems.
- We never ask you to send identity or financial documents by text or ordinary email.
Seeing and correcting your information
You can ask to see the personal information we hold about you, how we have used it, and who we have shared it with, and ask us to correct anything that is wrong. Contact our privacy contact. We may ask you to confirm your identity first. We will answer within the time the law allows, which is generally 30 days.
If something goes wrong
If a breach of our security creates a real risk of significant harm to you, we will tell you and the privacy regulators as the law requires.
Complaints
Please contact our privacy contact first, and we will try to resolve it. You can also complain to:
- the Office of the Privacy Commissioner of Canada (priv.gc.ca)
- the Office of the Information and Privacy Commissioner of Alberta (oipc.ab.ca), if you dealt with our Alberta team
- the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca), if you dealt with our BC team
Changes to this policy
We will update this policy when how we handle personal information changes, for example before we change what we share with an advertising platform. The date at the top shows the latest version.
Updated November 4, 2026